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Order Terms and Shipping Methods

Online Store Contact Information  

Virkkukoukkunen Oy  
Business ID: 2039957-3
VAT: FI20399573
Koskenparras 4, 55100, Imatra, Finland
Phone: +358 50 381 0494  
Email: verkko@virq.fi  

Ordering  

Ordering from the Online Store

Products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the online store's checkout. By placing an order, you accept these delivery terms, product prices, and shipping costs. An order confirmation will be sent to the provided email address. The order confirmation will detail the ordered products and their prices.

Payment and Payment Methods  

Payment Service Provider  

The payment intermediation service is implemented and provided by Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the account statement or card bill and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.  

Paytrail Oyj  
Business ID: 2122839-7  
Innova 2  
Lutakonaukio 7, 40100, Jyväskylä  
paytrail.com/consumer/information-about-payment  

Returns  

Customers of the online store have a 14-day right of return according to the Consumer Protection Act. The right of return applies to unused and resalable products.  

Returned products must be:  

  • Hang tags must be attached
  • In their original packaging
  • In a condition suitable for sale

Refunds are always made using the same payment method as the original order.  

If you wish, you may also exchange a product, see instructions here.

Order Cancellation and Complaints 

  • Orders can be canceled in writing via email before delivery. 
  • The online store has a statutory liability for defects in sold products.  
  • In case of complaints, please contact our customer service.  
  • Consumers have the right to take potential disputes to the Consumer Disputes Board for resolution.
Order Terms and Shipping Methods